Refunds & Exchanges

Christmas Return Schedule

Any orders placed from 1st November - 23rd December will benefit from our extended returns policy. These items do not need to be returned until 14th January

Returns Policy

Sheepskin World offer Free UK Returns. Not the right size? Not the right fit? Just don't like the product? Simply return them to us, using our Royal Mail Returns portal by clicking the link below.

Returning items is easy, simply:
  1. Complete the returns form in with your order
  2. Create you label by visiting http://www.royalmail.com/track-my-return/create/1734
  3. Print out your label and drop the parcel off at your local Post Office when it suits you
  4. Don't forget to get a proof of postage from the Post Office

Please note the retailers name will be Arthur Cameron Ltd

Any Orders heavier than 20kg or larger than 61x46x46cm will have to be collected separately. Please call us on 01453 842493 if this is the case. You will need to enter all the information asked in order for the label to be downloaded

What if I don't have a printer?

Not to worry, after you create your returns label on the Royal Mail website, you will receive an email containing a QR code. Simply show this code to your local post office using your mobile phone and they be able to print the label out for you.

Important Returns Information:

​​​​​​​Items must be returned within 30 days of purchase and in an un-used condition.

Please either reuse the postal bag or box, or send back in an alternative postal bag or box. 

Returns/exchanges must be returned in their original undamaged/unmarked packaging.

If not returned in the original condition you will be charged a re-boxing fee which will be deducted from any amount refundable.

Re-boxing fee is £5.00.

If you wish to return your order by your own means, please post it to the address below. Please be aware if you do this Sheepskin World will not reimburse you for the cost.

International Returns

We do not currently offer Free returns to International customers. You can still return your order within 30 days of purchase. Please return your order to the address below. 

Sheepskin World
Arthur Cameron Ltd,
Day House Hive
Wickwar Road
Kingswood
Gloucestershire
GL12 8JU

Our returns policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.

Upon receipt of the goods your return will be processed within 1 week, with most returns processed the same day. Refunds are processed at the same time, however your bank may take 2-3 days to process the money back into your account

Faulty Item/s

Any products that you have received with a defect or are received in error by Sheepskin World, can be returned the same way. 

If you are returning your goods because of a fault please inform our customer service department within 3 working days so we can resolve the matter as soon as possible. 

We will not refund or replace any items that have become faulty after 6 months of purchase.

Change Of Heart

We appreciate that you may have a change of heart, however, there are a few pointers that we would like to mention before you call us.

Please ensure that the goods are unused and in perfect, re-saleable condition (this does not include the product packaging and instructions etc.)

If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order.

Please notify us within 30 days from receipt of your order.

We will not pay any custom charges relating to a returned order. Please make sure you complete the customs form correctly marking that the shipment is a return of goods. 
 
​​​​​​Items Lost When Returning

If you are returning an item through the Royal Mail Returns Portal please ask for a Proof of Postage from the Post Office. Without this we are unable to confirm you have sent the item back to us, and if lost we are unable to reimburse you. If you are sending your order back to us using an alternative method we will not be responsible for any lost items, and we suggest you use a fully trackable and signed for service. 
 
Please Note: Any goods that we may receive faulty/damaged after being advised they are in a full resalable condition, will be looked into.

These terms do not affect your statutory rights.

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